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5 Reasons To Improve Your Contingent Workforce Performance Reviews

Posted by Samantha Miles

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5/19/14 6:30 AM


Nobody likes performance reviews; whether you are on the giving and or the receiving end, they are an unpleasant chore.  Unfortunately, they are a necessary part of doing business. Like most, your company performs scheduled reviews on your permanent employees.  If your organization includes a contingent workforce, should you bother with performance reviews for them?  Contingent workers are usually temporary; so there is little incentive to evaluate them.  Why should you bother with performance reviews for your contingent workforce?  Here are five reasons to consider:

  1. You find the “top talent” faster
  2. You develop an ENTIRE picture of your contingent workforce, not just the negative
  3. You have “go-to” information during legal issues
  4. You cultivate an efficient workforce
  5. You and your workers sleep better by having everything out in the open

When you have job openings for permanent employees, your temporary employees are often your primary source of applicants.  The employee who is a contingent worker today may well be a permanent employee tomorrow.  Keep reading for an overview of some popular performance review methods.

Types of Reviews

360-degree Feedback

With this method, workers are evaluated by coworkers; usually, everyone reviews everyone else.  Having evaluations from multiple viewpoints gives the most complete picture, but unpopular employees may be unfairly evaluated.

Critical Incident Method

This type of performance evaluation focuses on specific positive or negative incidents that have occurred since the last review session.  Speed is one benefit of this method.  One problem is that isolated incidents may not accurately reflect an employee's performance.

Forced Ranking

Most employees particularly dislike this method.  Once the evaluations are done, employee performance scores are forced to fit a given distribution, such as 20% Superior, 60% Acceptable, 20% Below Standard.  This allows limited bonus and training resources to be distributed to employees who have earned them or will benefit the most from them.  However, the ranking distribution may not be accurate; managers may find themselves forced to rank ordinarily acceptable performance as below standard.

Management by Objective

This is the easiest method for evaluating groups of employees as one.  Employees are evaluated based on accomplishing given objectives; if objectives were met, the group passes.  This method is simple, but it is inflexible and does not account for unforeseeable circumstances that may have kept employees from reaching a given objective.

Graphic Rating Scales

This is one of the oldest and most popular methods of performance evaluation.  Each employee is evaluated based on his or her compliance to given standards for job performance.  A better score is indicated by a longer line.  This makes it easy to compare employees at a glance.  The drawback is that ambiguous criteria may not be applied consistently.

Get To It

The contingent worker may be transient in your organization, but he or she should still receive a fair and timely evaluation.  This benefits both your business and your employees.  Choose one of the methods outlined above or some other system.  Consult a workforce management solutions firm for advice on performance review or other staffing issues.

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Topics: Contingent Workforce Management